Emergency dispatchers in Elk Grove and Sacramento County are seeing an influx of false alarm 911 calls flooding their emergency communication centers.

The source of the accidental calls is the Apple distribution site in Elk Grove.

“We’ve been seeing these calls for the last four months from Apple,” said police dispatcher Jamie Hudson.

Dispatchers say the calls started back in October of 2017, and typically there’s no one on the other line.

“We’re able to see quickly where the call is coming from, so when we get one from Apple, the address will come up with their location,” said Hudson.

On average, Elk Grove Police say they’ve received 20 accidental 911 calls a day from Apple, roughly 1,600 calls since October. Hudson says the calls take valuable seconds away from calls that could be real life-and-death emergencies.

“The times when it’s greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call,” he said.

The calls are all coming from an Apple repair and refurbishing center off Laguna Boulevard.

The Sacramento County Sheriff’s Department Communication Center is also getting these calls — 47 since January 1. Dispatchers there say they sometimes hear technicians working in the background.

“To them, it sounds like people talking about Apple, or devices or generally about maintenance and repairs,” said Sgt. Shaun Hampton with the Sheriff’s department.

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